Even though the name might suggest that placing your bets over here, and playing some games might be smooth sailing, unfortunately it could not be any further from the truth! Captain Jack was released in 2010, and it’s been growing only its bad reputation ever since that fateful year. A large number of punters have come to realize, that this joint has painfully slow payouts.
Some players already know about the infamous Ace Revenue Group, as it’s been nothing but trouble since its very beginnings. This group owns and runs quite a few risky gambling businesses, and some of these are well known among experienced players everywhere around the world. The sister sites to Captain Jack include Slot Madness, Planet 7, Royal Ace, and Silver Oak, so if you had any troubles with some of these, you can expect pretty much the same over here. No matter how much integrity or trustworthiness you might earn among some players, all of these fall right down when your payouts are extremely slow. Some players have waited for more than a month do get paid out, while some others didn’t even get paid at all! This is completely unacceptable and that’s why they gained such a bad reputation over the years. In spite of all this, it’s somewhat refreshing to point out that these guys are among a select few offering quite a unique banking option. Namely, they offer the so-called Players Rewards Card, an option available only to players from selected countries.
Tracking down what players and fellow LCB’ers on our forum had to say, we’ve come to the pretty much same conclusion. Even though they are powered by Real Time Gaming – which means they have some rather cool slots to choose from – they seem to disrespect their customers. Reportedly, the customer support is not helpful at all, and is at times even rude. They will do anything in their power to delay the payouts and go out on a limb to complicate things, hoping you might give up eventually. On top of this: They tend to spam your mailbox with countless promotions and bonuses, which can get rather annoying after a while.
This simply isn’t the way an online casino should operate. Yes, each joint needs to run many promotions and bonuses to keep their customers happy, and to also keep them coming back, but when it turns into a SPAM, it just makes punters leave. A rude customer support officer is simply not an option, especially when handling a customer with a real problem. Combine all these with rather slow payouts, and you’ve got a true problem child in front of you. Avoid at all costs.
Captain Jack Casino is rated 1608 of 1633 casinos reviewed with a score of 1 out of 5 after 225 votes and it has 322 Slots offered from Real Time Gaming and Spinlogic Gaming with an average rating of 3.1 out of 5 after 16384 votes.
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